HOW TO GET FREE SHIPPING
FREE Standard Ground Shipping available within the United States on all orders (after any discounts or promotions have been subtracted and excluding taxes).
Order processing usually takes 1-2 business days, however, we will always work to get your order out as soon as possible. Once picked up from our warehouse, ground packages are usually delivered within 5-7 business days depending on your distance from our fulfillment warehouse in California.
If 2-day shipping is selected at checkout, processing times still apply, and packages should arrive within 2 business days. Please be aware that many shipping carriers are experiencing delays due to increased volume and COVID-19 precautions. As a result, shipments may be subject to delays while in transit and you can track your specific package with the tracking number provided in your confirmation email. Currently, we do not ship products outside of the United States at this time. All order processing and shipping times referred to are in business days, Monday through Friday, excluding federal holidays within the United States.
Shipping Cost & Delivery Times
UNITED STATES SHIPPING COSTS AND DELIVERY TIMES
Orders are typically processed within 1-2 business days(Monday-Friday) of the order being placed, excluding federal holiday. Observed US holidays include: New Year’s Day, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Day. Additional holidays may also apply.
SHIPPING METHODS AND COSTS
- USPS Standard Ground Shipping: FREE with order of $50 or More
- 2-Day Shipping Orders: Cost Dependent on Location of Customer
P.O. BOXES AND MILITARY ADDRESSES
If your Shipping Address is a PO Box or APO/FPO Military Address, it must ship via SmartPost Standard Ground Shipping (Free on Orders $50 and Over after any discounts or promotions have been subtracted and excluding taxes.)
HAWAII, ALASKA AND PUERTO RICO
Shipments to Hawaii, Alaska and Puerto Rico may take 6 - 9+ business days.
Please contact us with any shipping questions or concerns at firstname.lastname@example.org
If your order is canceled, you will receive an email notice alerting you to the cancellation. You will be refunded for any canceled items. If you are interested in placing a new order or if you have questions about a canceled order, or wish to cancel an order before it has shipped out of our warehouse, please contact us at email@example.com
Returns & Exchanges
If you are not totally satisfied with your order, please send an email to firstname.lastname@example.org within 15 days of your purchase and we will provide a return label for unused and unaltered products. Simply return the unused and unaltered product and we will refund your method of purchase in full, minus the cost of shipping.
Please Note: only items purchased on www.standardselfcare.com may be accepted for return and refund. Returns or cancellations will not be accepted if utilizing a third party such as Tapjoy, Klickly or any other third party service that provides discount codes in order to purchase on www.standardselfcare.com If you purchased your Standard Self Care product at one of our authorized retailers, please contact them for assistance.
To return a product, please send an email to email@example.com and we will provide a return label along with directions for returning your order. Our warehouse does not accept returns and we cannot guarantee a return or refund amount if the directions provided are not followed properly.
If you need to exchange a product for any reason, please send an email to firstname.lastname@example.org and we will get back to you with specific questions and directions pertaining to the exchange of your order and/or products purchased on our website.
Missing or Damaged Packages
If you believe that your package was damaged during transit by a shipping carrier, please first take images of the unopened box as it has arrived at your doorstep and do not open the package. Please email us at email@example.com with the images so that we can inspect the damages and take the necessary precautions to get you a new, undamaged product/order.
If your package is missing or the tracking number says ‘delivered’ and you have not received it, please ensure that you have looked around the property and any and all entrances, exits, and drop off points before emailing firstname.lastname@example.org to submit your claim. If the package is still not found, we will start a claim with the shipping service used in order to track down the package and ensure that it gets delivered to you in a proper fashion.
Once your return is received, we will inspect the package to ensure that all return and refund steps have been met. We will notify you that your return has been received, along with notifying you of the steps that will occur next based on the rejection or approval of your return/refund. If your return is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 5-10 business days.
LATE OR MISSING REFUNDS
If you have not received your refund after 5-10 business days of being approved, we recommend contacting your bank and/or credit card company in order to see why this has occurred. If you have followed our returns and refunds processes and still have not received your refund and believe you are owed, please contact us at email@example.com